Refund and Cancellation Policy

Last updated: 1 August 2026

Before you have published anything

If you have paid and changed your mind, we refund you in full within 7 days, as long as you have not published a living photo. Email us from your account email and we transfer it back to the account you paid from within 5 to 7 working days.
Once you publish a living photo the service for that photo is delivered, so that part is not refundable. Nothing you have already published expires.

Duplicate or mistaken transfers

If you transfer money twice, or transfer the wrong amount, tell us and we return the difference to the same bank account within 5 to 7 working days. Send us the transfer reference.

Published quality

If a published living photo has a genuine technical fault on our side (it will not scan or play as designed), we first fix it; if we cannot, we refund what you paid for it. Print quality of physical photos is between you and your print shop, but the kit's test protocol exists to catch problems before printing.

Contact

All refund requests: support@albumalive.in, from your registered account email, with the bank transfer reference.