Refund and Cancellation Policy

Last updated: 30 July 2026

Credit packs

A credit pack is refundable in full within 7 days of purchase if no credit from it has been used. Email us from your account email and we refund to the original payment method within 5 to 7 business days.
Once a credit is used to publish a living photo, that credit is consumed and the service is delivered; used credits are not refundable. Unused credits never expire, so there is no pressure to spend them.

Failed or duplicate payments

Payments that fail after money leaves your account, and accidental duplicate payments, are refunded automatically to the source within 5 to 7 business days. If one is not, email us with the payment reference.

Published quality

If a published living photo has a genuine technical fault on our side (it will not scan or play as designed), we first fix it; if we cannot, we return the credit. Print quality of physical photos is between you and your print shop, but the kit's test protocol exists to catch problems before printing.

Contact

All refund requests: support@albumalive.in, from your registered account email, with the payment reference.